Meet Team Driva

Team Driva’s experts share “we’ve been there” leading large customer experience and customer support operations and functions for industry leaders including Amazon, Dell, DIRECTV, Discovery Channel, Disney, Fidelity Investments, GE, Hallmark, JetBlue, Kraft, McCaw Cellular (AT&T Wireless), MCI, Nordstrom, T-Mobile, Taco Bell, WestJet, and Xerox. 

We work closely with our client teams to get up to speed fast, crunch the data, produce compelling recommendations, and work ourselves out the job so that our clients’ customers are much more excited.

Bill Price

  • Founder and President

    CX and Customer Service veteran, three-peat co-author, speaker, tech vendor advisor. Amazon 1st WW VP Customer Service, Co-founder LimeBridge, Chair Global Operations Council. McKinsey, ACP, MCI.
Anant Kumar


  • Building Deeptech Innovations, Data science practitioner, CX enthusiast, 15+ years of leading teams and developing advanced analytics solutions at Firstsource, Antuit.ai, Neilsen, Genpact, and Accenture.
Aura Quintero

  • Customer Service leader focused on CX from client and delivery sides. DIRECTV LATAM Customer Care Director; Unisys BPO LATAM Director; Atento BPO Sales Director; CANTV Outsourcing Director; Banco Venezuela / Santander Operations VP.
David Sims

  • 26 years of experience with focus in workforce management, staffing, budget models, IVR, call routing, agent desktops, reporting, data analytics and vendor management. 10 years with Driva Solutions.
Gary Qualls

  • Customer contact ops, Advanced ML applications. DIRECTV from start-up to leading entertainment company: Business Developer, Financial Strategist, Operations Management, and CX, finishing as VP Customer Care & Digital Care Operations. Earlier with Fidelity Investments.

  • CX and Customer Service expert and author with 30 years in customer-serving roles in service delivery management, solution sales, managed services and BPO, digital transformation, advisory consulting, and change leadership, helping clients define, decide, and design their CXM blueprint.

Jim Bartz

  • COO responsible for client and partner contract negotiations and billing. Contract Management, Program Management, and Professional Services with Texas Instruments, Digital Systems, Aspect Communications, and Applied Voice Technology.

John Romano

  • Executive leader in global customer care and multi-channel contact center operations. Expertise in 3rd party Business Process Outsource (BPO) management, KPI’s, and analytics/reporting. Innovative thought leader, strategic partner, and relentlessly focused.

  • Expert in designing, implementing, and deploying contact center solutions during and after implementation including ACD solutions, IVR, Workforce Management, Quality Management, Reporting/Analytics, and application integrations across many industries.

Lee Shull

  • Inclusive Leadership/DEIB Consultant, SVP of Delivery Operations in IT & Management Consulting, Decades in industry/consulting supporting SAP implementations, Dell Services, IBM Global Financing, Pennzoil-Quaker State, Beiersdorf, initiator/co-founder Sandy Hook Promise.

  • Experienced in all aspects of call center operations & outsourcing best practices. Director and Vice President roles with leading telecommunication & software companies; consulted with over 23 clients in all industry types.

Maria Contreras

  • Identifying improvement opportunities to develop and implement long-term strategies to drive growth. Transform towards a customer-centric approach by analyzing customer feedback and data plus solutions design.
Maria Restrepo

  • Industrial Engineer, Global MBA with Master of Management and Marketing. Former VP of Marketing at DIRECTV, VP of Customer Operations at TigoUne, VP of Product Development at Credibanco, and VP of Consumer Experience at Philip Morris International for Andean Region. Currently, Chief Client Officer and Partner at Sinnetic. Board member at Accion Plus, Cala Analytics, among others.

Pat Larson

  • Fortune CX innovator with Nordstrom, Xerox, GE Capital, Wells Fargo, and Mazda. With the Seattle Mariners, Pat directly engages with guests to deliver memorable experiences. Views brand through the customer's eye.

  • EVP Marketing for Discovery Comm., VP Netpage, VP Hallmark, Taco Bell, Kraft, Kurt Salmon, Growth Advisor for B2C brands. Holistic Customer Insights, Demand Creation, Behavioral Economics, Innovation, Brand Positioning, Strategy.