CX Programs
Advisory Services
Obtain best practices across all CX functions
C-level executives, CX and CS senior managers, and CX/CS vendors have identified and filled gaps impeding customer experience excellence using our advisory services. A key element is our Service Delivery Process, based on the Malcolm Baldrige National Quality Award, with 192 specifically scored “best practices.”
Other advisory services focus on identifying which of 33 contact center systems merit investment (our Sawtooth tool), knowledge content, or organizational design recommendations. Team Driva experts have also come on board as interim managers to set up new contact center operations, upgrade WFM or other functions, fill open positions, and help hire their replacements.
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Zero in on most important CX tools needed + obtain skilled WFM interim director
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Profile key CX positions + processes to help scale
